Though your Designer, Project Manager and Selections Coordinator work together as team throughout the lifetime of your project, it is your Project Manager that works with our trade partners to ensure that it is crafted with the intent of your design and to resolve any issues that arise. The Project Manager supervises the work as it proceeds and must approve all aspects of the project before any trade partner is paid.
Developing a strong relationship with you is a high priority for our Project Managers. They keep you informed by sending you regular updates and photos as your project progresses and are always available to discuss your questions and concerns via phone, email or fax whenever they may arise. We’ve completed projects with customers as far away as Germany, France and Hong Kong, so we’re accustomed to working with all types of customers, even if you’re out of town.
In order to keep communication strong, Northcape Design-Build utilizes advanced, web-based software designed specifically to keep our client’s immersed in an accurate and continuous flow of information during and after the design-build process. The system provides you with real-time, 24/7 access to your plans and specifications, allowances, progress photos, a calendar and other important documents and can be accessed from anywhere you have an internet connection. Site meetings will be arranged with you to discuss each phase of construction and scheduling. To see how it all works, please take the tour here:
Occasionally there are aspects of a project we cannot determine the cost of until it has been completed. A good example would be an artesian well; there is simply no way to know how deep the well needs to be to reach the fissure that contains the water, among other things. In these cases, we include a realistic estimate of the cost in the allowance.
Customer Selection Allowances
At the time of contract signing, it is normal for certain decisions to not yet be finalized, such as floor finishes. During the design phase, we’ll help you to identify the type and quality of such items to get the most accurate estimated prices which will be provided for in the contract and designated as allowances. There will be time for you to work with our Selections Coordinator during the construction process to make final decisions. Although the allowance amounts are established based on discussions during the design phase, depending on your final selection you might end up paying a little more or even a little less.
It’s important to note that all purchases of allowance items must be arranged through your Project Manager. Often, we need to know the exact installation requirements, such as ductwork for venting, gas piping locations and electrical wiring size and location in advance of the delivery because many items need to be ordered with fittings or accessories or require specialized or authorized installation that you might not realize is necessary. Your Project Manager also needs to arrange the delivery of each purchase with the knowledge of its installation schedule to avoid costly off-site storage or damage from storage on-site. Finally, products that are provided by one of our contractors or suppliers will be warranted by them, not the home owner.
At the start of the construction phase, a general schedule is discussed. It’s an important part of the construction process because it controls the flow of people and materials on the job site, helps you make important decisions on time and allows us to maintain forward momentum on your project.
Added Value Agreement
Some additions and changes during the construction process may be inevitable. If one is requested, we will prepare an Added Value Agreement that reflects the added administrative costs to prepare and oversee the change, direct labor and material costs and any time extension that may be required to complete the contract. If you decide to proceed, the Added Value Agreement must be signed prior to having any new work started. To minimize changes, it is important to make as many decisions as possible during the design phase.
At the time of substantial completion, we take you on a walk-through of the project to create and sign a final punch list, a list of tasks or “to-do” items before project completion. At Northcape Design-Build, we strive to not have a punch list at the end of the walk-through. At this point in the process, your Project Manager will be available to answer any remaining questions or concerns you might have.
It’s time to celebrate! You’re home has been professionally cleaned prior to your move-in date, the moving van has left and you can now begin making memories in your new or improved home.
Your Northcape Design-Build Team cares about their customers. So it’s no surprise that you’ll be hearing from them again, even after your project has been completed. Our one year warranty starts on the date of substantial completion and to ensure your satisfaction, we check in with you after six months and again when the year is at an end to make sure everything still looks and works as it was originally crafted. If you do have issues, our Warranty Manager will make sure you’re taken care of.